Compliance Training Complacency

Since training is one of the seven elements of an effective compliance department, it’s become a mandatory part of compliance.  Additionally, there are many regulations, especially in the healthcare field,  that require employee annual training. These factors have led to complacency; compliance training doesn’t have to work, it just needs to be checked off as complete.

This wastes employee’s time.

We don’t want to waste people’s time; when we do, we just get resentful learners. Instead, we should consider alternatives to standard, off-the-shelf training that has no relevance to our employee’s roles.

Alternatives:

Webinars – Conduct customized webinars that allow employees to ask questions.

Attend Department Meetings – Go to department meetings and give short compliance training. The employees get to know you.

Customized Training – Contract with an instructional designer to develop training that appropriate and relevant to your company and industry.

Focused Training – Once a compliance issue is identified, determine if it’s just a few people or many people. For just a few people, sometimes a meeting with simple explanations is sufficient. (You’ll know you’re making headway when the attendees say, “Ohhh. I didn’t know that!”